Whiskers & Tails FAQ's

Keys

I require two keys. 1 is used as the main key and 1 is a back up key and stays in a safe at my house.

Timeframe of Walks/Visits

All scheduled walks or visits are scheduled within a 2 hour time window.  This will allow me flexibility during my walking day for any unforeseen and unexpected circumstances (ie. weather, bad traffic, emergency, extra clean up at prior clients, etc). We will discuss the best time window for your pets at our meet and greet. I work rain or shine on all days, including weekends, holidays and off hours.

Cancellations

I do not charge for same-day or late cancellations. Life happens and i totally understand! I kindly ask that cancellations be made the morning of your scheduled walk/visit OR 3 hours prior to your scheduled walk/visit. If you cancel after that and i don’t see it in time or you forget to cancel and I show up to walk/visit your pet, you will be charged for the visit.


Billing

Regular clients receive invoices every Sunday for the upcoming week. Payment is due within 14 days.

Occasional Clients, first-time clients, as well overnights will need to remit payment before start of service. I accept cash and checks, but you may also pay by credit card with your invoice.


Availability

My regular walking/visiting hours are 10am - 6pm

Off hours are before 10am and after 6pm +$3

Weekends +$3

I will always do my best to make sure i am there for your preferred walking/visiting time. Please keep in mind that Whiskers & Tails is only a personal pet sitter and small business and not a big company.

Please confirm/book your requests for the following week by Sunday 6pm. 

I recommend to book your service as soon as you know. That way I can ensure you get into my schedule.  Please note that my schedule fills up really quickly around any holidays. Please get in your walking/visiting requests as early as possible, preferably 2 weeks to 1 month in advance.


My Service Area

I gladly service homes in Smithfield, Carrollton, Suffolk, as well as Norfolk, Portsmouth and Chesapeake. I will also travel to homes outside of those areas, although there may be an additional cost. Additional costs are distance dependent.