We require 2 keys. 1 is used as the main key or for your primary sitter and 1 is a back up key and stays in a safe place in my home.
All scheduled walks or visits are scheduled within a 1 hour time window. This will allow us flexibility during our walking day for any unforeseen and unexpected circumstances (ie. weather, bad traffic, emergency, extra clean up at prior clients, etc). We will discuss the best time window for your pets at our meet and greet. We work 365 days, 24/7, rain or shine, including weekends, holidays and off hours.
We do not charge for cancellations received 24 hours before start of service. Life happens and we totally understand!
Cancellations made with less than 24 hours notice will be billed 50% of the cancelled service.
Cancellations for services during Holidays and vacation visits may not be refunded or credited, unless such cancellation is caused by severe weather, death in the family or a medical emergency.
Regular clients receive invoices every Sunday for the upcoming week or 2 days prior their start of service. Payment is due within 7 days.
Occasional Clients, first-time clients, as well overnights and boarding will need to remit at least 50% of payment before start of service.
All clients will receive access to our exclusive DoTimely Whiskers Portal. (more info under "Book Online" Tab)
Our regular walking/visiting hours are 9am - 7pm
Off hours are before 9am and after 7pm +$3
Weekends +$3, Holidays +$5
We will always do our best to make sure we are there for your preferred walking/visiting time. Please keep in mind that Whiskers & Tails is only a small business and not a big company.
Please confirm/book your requests for the following week by Sunday 6pm in your Whiskers Portal.
We recommend to book your service as soon as you know. That way we can ensure you get into our schedule. Please note that our schedule fills up really quickly around any holidays. Please get in your walking/visiting requests as early as possible, preferably 2 weeks to 1 month in advance.
We gladly service homes in Smithfield, Carrollton, Suffolk, as well as Norfolk, Portsmouth and Chesapeake. We will also travel to homes outside of those areas, although there may be an additional cost. Additional costs are distance dependent.